• How can I raise a complaint for a product repair/service?

    If your product is under warranty as per the policy, you can always raise a complaint for a product repair/service.

    Follow the below steps

    Step 1: Sign In to your account from the top "right corner" on the website or click here




    Step 2:After login, go to your "profile icon" at the top right corner of the website and click "My Orders" or click here



    Step 3:On "Orders" tab, click on "File Complaint" button of that particular order that has issues.



    Step 4:On "Complaints" page, check mark the "Select item(s)" box of a product that you want to raise a complaint for, and then click "Next".



    Step 5:Provide details in the "Description box" and click "Next"



    Step 6:Upload images (if you have) and click "Upload & Next". You can also click "Skip" if you do not have product images.



    Step 7:Fill out the information and click "SUBMIT COMPLAINT".



    Step 8:Read all the "Terms & Conditions", and click "Agree & Submit".



    Step 9:Your complaint has been submitted.


    Our team will get back to you within 2 working days.

    NOTE: You can always check the status of your complaint.


    How can I check the status of my repair request?

    You can login to your account to check the status of your complaint for a product repair/service. Please follow the below steps:

    Step 1: Sign In to your account from the "top right corner" on the website or click here



    Step 2:After login, go to your profile icon at the top right corner of the website and click "My Orders" or click here



    Step 3:On "Orders" tab, you will see all of your orders. Click "View Complaint" to check the status of your Complaint.



    Step 4:You can see the details of your complaint. You can also upload additional images to help us better assist you to resolve the issue.


    My item is out of warranty, can I still claim for the repair?

    Items outside warranty cannot be claimed for repair.

    Is there any charges associated with product repair or service?

    There might be product pick-up and product restocking charges as per the policy.

    How much time does it take for the repairing?

    Service processing time depends on the product, since most products are imported from different countries. However, it usually takes between 7-14 working days from the time we receive the product.