How can I raise a complaint for a product repair/service?
If your product is under warranty as per the policy, you can always raise a complaint for a product repair/service.
Follow the below stepsStep 1:
Sign In to your account from the top "right corner" on the website or click here
After login, go to your "profile icon" at the top right corner of the website and click "My Orders" or click here
Step 3:On "Orders" tab, click on "File Complaint" button of that particular order that has issues.
Step 4:On "Complaints" page, check mark the "Select item(s)" box of a product that you want to raise a complaint for, and then click "Next".
Step 5:Provide details in the "Description box" and click "Next"
Step 6:Upload images (if you have) and click "Upload & Next". You can also click "Skip" if you do not have product images.
Step 7:Fill out the information and click "SUBMIT COMPLAINT".
Step 8:Read all the "Terms & Conditions", and click "Agree & Submit".
Step 9:Your complaint has been submitted.
Our team will get back to you within 2 working days.
NOTE: You can always check the status of your complaint.