• How can I register a complaint?

    If your product is under warranty as per the policy, you can always raise a complaint.

    Follow the below steps

    Step 1: Sign In to your account from the top "right corner" on the website or click here




    Step 2: After login, go to your "profile icon" at the top right corner of the website and click "My Orders" or click here



    Step 3: On "Orders" tab, click on "File Complaint" button of that particular order that has issues.



    Step 4: On "Complaints" page, check mark the "Select item(s)" box of a product that you want to raise a complaint for, and then click "Next".



    Step 5:Provide details in the "Description box" and click "Next"



    Step 6: Upload images (if you have) and click "Upload & Next". You can also click "Skip" if you do not have product images.



    Step 7: Fill out the information and click "SUBMIT COMPLAINT".



    Step 8: Read all the "Terms & Conditions", and click "Agree & Submit".



    Step 9: Your complaint has been submitted.


    Our team will get back to you within 2 working days.

    NOTE: Follow this guide to check the status of your complaint.


    How can I check the status of my Complaint?

    You can login to your account to check the status of your complaint. Please follow the below steps:

    Step 1: Sign In to your account from the "top right corner" on the website or click here



    Step 2: After login, go to your profile icon at the top right corner of the website and click "My Orders" or click here



    Step 3: On "Orders" tab, you will see all of your orders. Click "View Complaint" to check the status of your Complaint.



    Step 4: You can see the details of your complaint. You can also upload additional images to help us better assist you to resolve the issue.



    How can I update my ticket?

    There is no option to update the ticket. Our technical team will contact you to collect information and update the ticket accordingly.

    Why my ticket has been closed without a resolution?

    The ticket might get closed without a resolution in case of duplicate tickets or due to no response when called by the customer service team.

    How ever you can always send us an e-mail at support@awok.com to register a complaint. Please provide maximum details (for example: your previous ticket and order number), so that we can provide you quicker and better assistance.

    What are the available support channels?

    You can find all of support queries on this Self-Support Knowledge base. However you can still use any of the following support channels: