• How can I raise a complaint to claim a warranty?

    If your product is under warranty as per the policy, you can always claim for a warranty.

    Follow the below steps

    Step 1: Sign In to your account from the top "right corner" on the website or click here




    Step 2:After login, go to your "profile icon" at the top right corner of the website and click "My Orders" or click here



    Step 3:On "Orders" tab, click on "File Complaint" button located next to the order number on which you want to register a complaint.



    Step 4: Verify all details (you can also make changes if required) and click on "OK, Next"..


    Step 5: Select items on which you want to file a complaint.
    Note: You can only file complaints for items which arecoveredunder warranty.






    Step 6:Provide details in the "Reason" box, add images of the product and click "Next"




    Step 6:Upload images (highly recommended) and click on "Submit" tab. This helps us understand your complaint better.



    Step 8:Read all the "Terms & Conditions", and click "Agree & Submit".





    Step 9:Your complaint has been submitted.




    Our team will get back to you within 2 working days.

    NOTE: You can always check the status of your complaint. Follow this guide

    How can I check the status of my warranty claim?

    You can login to your account to check the status of your complaint. Please follow the below steps:

    Step 1: Sign In to your account from the "top right corner" on the website or click here



    Step 2:After login, go to your profile icon at the top right corner of the website and click "My Orders" or click here



    Step 3:On "Orders" tab, you will see all of your orders. Click "View Complaint" to check the status of your Complaint.



    Step 4:You can see the details of your complaint. You can also upload additional images to help us better assist you to resolve the issue.